Making a Complaint

Seton Villa believes that complaints are an important opportunity to improve the quality
of our services. Seton Villa through its Complaint/Grievance Handling Policy ensures that the people we support, their families, carers, advocates and members of the public are aware of their right to complain and the procedure to follow to lodge a complaint/grievance. All complaints/grievances are treated confidentially, where possible, and Seton Villa will take all reasonable steps to ensure complainants are protected from reprisals and/or victimisation.

Please click here to view the Complaint/Grievance and Feedback Handling Policy.

Complaints can be made via email at info@setonvilla.org.au or by telephone on (02) 9888 5244.